SLS Website: https://learning.moe.edu.sg
User Login Troubleshooting Guide:
As part of its commitment to nurturing future-ready learners, the Ministry of Education had announced that all students in Singapore schools will be supported in their learning by the Singapore Student Learning Space (SLS), an online learning platform that contains curriculum-aligned resources and learning tools.
With the SLS, students will be able to learn better through the use of technology. Students will be able to learn anytime, anywhere, and at their own pace, whether independently or with their peers. Teachers will also be able to use the SLS to complement their classroom teaching, further enriching students’ learning experience. We believe such a learning experience is essential to help your child to become an active and confident user of technology.
The Singapore Student Learning Space (SLS) is accessible through the internet browsers on either Windows PC, Mac, iPad or Android tablets (with screen size larger than 7 inches for good user experience). However, the system is currently not optimised for use on these devices.
What is SLS? Watch video at https://www.youtube.com/watch?time_continue=80&v=F0FTP2FveSg
What are the resources inside SLS that can support Self-Directed Learning? Watch video at https://youtu.be/JZhjECbHmiE
- Annex A: Read Students Instructions and FAQ
- Annex B: User Login Troubleshooting Guide
- Annex C: Frequently Asked Questions (see below)
Frequently Asked Questions (FAQs) on SLS
Q1: I have forgotten my password. What should I do?
3 Ways to reset password.
a) Reset via email. Please remember the email address used during your first setup. If you cannot see the email in your inbox, it may be in the spam or junk email folder.
b) Reset via answering security questions
c) Call SLS helpdesk at 67026513
Please refer to paragraphs 6-9 in Annex A.
Q2: I have forgotten my username. What should I do?
The format of your user name is a combination of the first 5 characters of your Name, the last 4 digits and the letter of your NRIC/FIN/BC.
Q3: My account has been locked. What should I do?
Your account will be locked after 6 consecutive attempts to log in with an incorrect password.
Please call the SLS Helpdesk to unlock your account. You will need to answer the security questions to verify that you are the legitimate account holder.
Tel: (65) 6702 6513
Mondays ― Fridays: 9:00 am ― 9:00 pm
Saturdays: 9:00 am ― 3:00 pm
*Closed on Sundays & Public Holidays
Q4: I used the “Password Reset Link Method” but I cannot find my password reset email. What can I do?
If you cannot see the email in your inbox, it may be in the spam or junk email folder.
Note: The URL in the email will expire within 10 minutes. If the URL has expired, go to the login page and select “Forgot Password” to try again.
Q5: What are the Operating System and Browser Requirements for SLS?
The following are the recommended operating systems:
o Windows laptop/desktop with Microsoft Windows 7 SP1 and later
o Apple laptop/desktop with Mac OS X 10.9 and later
o iPad with iOS 8 and later
o Android tablet with Android 5 and later
SLS is accessible through the latest internet browsers (minimum: Internet Explorer 11, Google Chrome 51, FireFox 51 or Safari 7.1).
Q6: Can SLS run on mobile phones?
You can access SLS from internet browsers installed on your mobile phones or equivalent devices. However, the system is currently not optimised for use on these devices.
Updated 17 September 2019.